- Quality policy
- Regulations for Spanish Courses
THESE RULES AND REGULATIONS APPLY TO ALL STUDENTS ENROLLED ON COURSES AND IGNORANCE IS NO DEFENCE.
AGE AND PREVIOUS STUDIES
Students must be at least 16 years old and have finished high school or compulsory secondary education.
REGISTRATION AND PAYMENT OF COURSES
Students can register online for their chosen course on our web page (www.clm-granada.com) by completing the relevant registration form and making the corresponding payment by bank card.
CLM will recognize as payment the amount received in its bank account. All bank fees must be covered by the student.
The total fee of each course (first instalment + second instalment) must be paid before students take the level test. Without full payment, students cannot start their course.
Discounts only apply to the courses mentioned and provided they are booked for at the same time.
Since the number of places on any course or subject is limited for pedagogical reasons, CLM may close the official enrolment period earlier than anticipated, once all available places have been filled. Admission is carried out strictly according to the order in which registration forms are received. Thus, in order to guarantee a place, students should register as soon as possible. However, if places are still available, students can register up to two days before the level test. In the case of courses involving different subjects, the chosen options and group should be clearly marked when registering in order to guarantee places. Students can check which groups are available from the timetable published on the CLM web site.
LEVEL TEST
Students must take a compulsory level test on the day specified in the course calendar. For some courses students are required to have a certain command of the language which they must demonstrate in the level test otherwise they will not be able to enrol on the chosen course.
Those students who do not pass the level test for the Hispanic Studies Course or the Spanish Language and Culture Course can enrol on a different course.
The level test lasts between 2 and 3 hours (3 and 4 hours for the Hispanic Studies and Spanish Language and Culture Courses) which are not included in the total number of teaching hours.
ENROLMENT
Once the results of the level test have been published, students have two days to fill in their personal data and upload the necessary documents (passport and passport size photo) to their student login if they have not done so beforehand: https://gap.clm-granada.com/alumno/
In CEH and CLCE, students have five days starting from the first day of the course to make any necessary
In CEH and CLCE, students have five days starting from the first day of the course to make any necessary changes to their enrolment. In the case of CILE and CILYC, the dates for any changes are as follows: 40 hrs course: first two days; 60 hrs course: first three days; 80/90hrs courses: first four days. In the CELE course, students have one week to change.
N.B. If changes to enrolment in the Hispanic Studies Course or the Spanish Language and Culture Course mean that students are registered for fewer than four subjects, these subjects will be charged as individual subjects.
EXAMS
Students who have attended less than 80% of classes will not be entitled to take the final exam. The final exams for subjects in the Hispanic Studies Course or the Spanish Language and Culture Course will take place in the final week of the course, in line with the official CLM calendar drawn up by the Director’s Office. During the exam week there are no classes. Exams may not be taken on any other date. The deadline for requesting revision of exams and grades is the last working day of the academic year. The final exam for CILE and CELE takes place on the last day of the course.
ACADEMIC CALENDAR
CLM is closed on Saturdays and Sundays. On national, regional and local public holidays, no classes will be taught and the hours will not be recuperated.
EXAMS CALENDAR
The exams set in the official calendar by the CLM cannot be modified unless a justified cause is provided, which is included in the regulations for bringing exams forward, duly justified with documentation:
- Illness
- Serious illness or death of a family member
- An official appointment with Administration or the Court.
- Due to force majeure
In the event that the reason for the request is not included in the previous section, the date of the exam may be modified provided that the student pays the fees for the modification of the date and has the approval of the Management.
GRADING SCALE
This scale of grade equivalencies is recommended by the University of Granada but the final interpretation will depend on the university recognising credits.
| Spanish Verbal Grade | US Verbal Equivalent | Spanish Number Grade | US Letter Equivalent |
|---|---|---|---|
| Sobresaliente Honor | With Honors | 10 | A+ |
| Sobresaliente | Excellent | 9.0 – 9.99 | A |
| Notable | Very Good | 8.5 – 8.99 8.0 – 8.49 7.5 – 7.99 7.0 – 7.49 | A- B+ B B- |
| Aprobado | Adequate/ Pass | 6.5 – 6.99 5.5 – 6.49 5.0 – 5.49 | C+ C C- |
| Suspenso | Insufficient Fail | 4.5 – 4.99 0 – 4.49 | D F |
| No Presentado | Incomplete or Exam not taken | -1 | NOT APPLICABLE N/A INCOMPLETE |
| Asistencia Insuficiente | Insufficient Attendance (80% required) | -2 | NOT APPLICABLE N/A INCOMPLETE |
REFUNDS POLICY
If the Director’s Office at the Centro de Lenguas Modernas cancels a course or level, 100% of the amount paid is eligible for refund.
When cancellation is requested for a duly justified reason (illness of the student, serious illness of a family member or force majeure), the number of hours enjoyed up until the request is presented in writing to devoluciones@clm.ugr.es will be deducted from the amount to be refunded together with a further 20% of the full price of the course (no discounts will apply) to cover administrative costs.
In the case of registration in successive courses, each course will be considered independently. Therefore, if cancellation of any of them is requested at least 15 calendar days prior to the date of the placement test and before the course has begun, the amount paid for that course will be refunded in full; otherwise, the general refund conditions explained in the aforementioned paragraph will apply.
Refunds will not be considered in any other case, nor the transfer of the amount paid to another person.
Visa refusal or similar will not be considered a valid reason for refund.
All requests must be submitted in writing to devoluciones@clm.ugr.es and the amount to be refunded will be calculated according to the hours remaining on the date of request.
Tuition fees subject to refund will lose any discounts that may have applied.
RIGHT OF WITHDRAWAL
For payments made online, the user may retract their registration within a maximum period of 14 calendar days from the date of purchase. During this period, the full amount paid will be refunded. The right of withdrawal will not apply in the following cases:
1. If the user has completed the course, exam or activity in full before the deadline for requesting withdrawal.
2. Contracting services related to leisure activities, including but not limited to, reservations or registration for cultural activities, visits to monuments, excursions, parties, sporting events, etc. with a specific date or period of execution.
All of the above is in accordance with the provisions of Article 103 a) and l) of Royal Legislative Decree 1/2007, 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws in Spain.
If the user wishes to exercise the right of withdrawal once the course has begun but within the established period for doing so, 100% of the hours not enjoyed at the moment of written notification will be refunded.
It will not be possible to transfer the amount paid to another person.
To exercise the right of withdrawal, the user must expressly notify CLM by presenting a written request or send an email to devoluciones@clm.ugr.es.
This form may also be used but is not mandatory.
CERTIFICATES AND DIPLOMAS
CLM issues the following certificates:
1. Reservation and enrolment certificates. These will be issued a minimum of one week after the date of requested.
2. Grade certificate/transcript. This document states the number of courses hours, the level reached and the grade achieved. This certificate is issued on the completion of each course at CLM (CILE, CEH, CLCE, CILYC, CELE, etc).
3. Diploma in Hispanic Studies. Only students who have taken a total of 10 subjects (CEH Fall and Spring or CLCE Fall and CEH Spring) are entitled to this diploma.
In order to receive any of these certificates, students should fill out a request form in the Secretariat. Students may request a maximum of two certificates per course: reservation and grade certificates or enrolment and grade certificates.
COMMUNICATION WITH STUDENTS
Specific communication or notification relating to the student’s course will be made by e-mail or telephone. Timetables, classrooms and other course information, together with activities organised by CLM will be published on the notice boards in the patio and/or the CLM web page (www.clm-granada.com).
Student suffering from any form of physical or sensory disability should let CLM know in good time. CLM does not guarantee that it can cover all the special needs of these students.
