These conditions are applicable to online registration / contracting of the courses or services offered by CENTRO DE LENGUAS MODERNAS (CLM), through its website www.clm-granada.com.
When sending the registration request form you must check the box «I accept the General Conditions», which is shown next to the «send» button of the form. By checking this box, the Customer declares to have read these conditions and declares to accept them.
IDENTIFICATION OF THE PARTIES
In compliance with article 10 of Spanish Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the Center offers the following information as contracting party owner of the Website:
Formación y Gestión de Granada SLMP.
CIF: B18432583
Placeta del Hospicio Viejo S / N
18009 Granada (Spain)
Registered in the Mercantile Register of Granada, Volume 752, Book 0, Page 154, Sheet GR 11193
Phone: 958 21 56 60
Email: info@clm.ugr.es
The Client is identified through the information provided in the registration form, being responsible for the veracity, updating and accuracy thereof.
REGISTRATION PROCESS
The process to contract our services on-line (registration in courses, registration for accreditation exams, registration for activities, etc.) is done through the following steps:
Any user can access the information and prices of each service we offer on our Website without the need to register or provide their information.
Before making an enrollment, the user can ask any questions about it for free by contacting by phone or email indicated in the «Contact» section of the Website.
If you have decided to formalize your registration directly online, the Customer must complete the form with the data marked as mandatory. You have to select the payment method and enter the data for it according to the chosen form.
To register «on-line» in any of our services you must be a registered user. If you are or have been a CLM student, enter your username and password. If this is the first time you take a course in the CLM, you must register. To do this, you must fill in all the information on the registration form and accept the regulations of the center and its privacy policy.
Once the user has been identified / registered, registration can proceed.
Select the course or exam you want to take and the seat and select the date of the course. Once we know your level you will be able to enroll definitively through your Identified Access, in the groups and schedules available for your level.
If you do not have prior knowledge, select this option, and you can choose the group and time from among those available at the initial level.
Select the payment method In order to formalize the purchase process, the Customer must check the box «I accept the General Conditions» that link to this text. By checking this box, the Client expressly declares that he has read and understood all the stipulations of the contract, accepting them without reservation. The contract will be formalized at the time of receipt of the request by the Center.
The CLM will send you an email with all the information related to your registration and with the link to your identified access.
To enroll «on-line» to cultural or sports activities is essential to be a student of the center. Therefore, if you have decided to register for an activity, you must do so through your Identified Access.
Throughout the purchase process, the Customer may resolve any doubt through the contact information shown on our Website. The use of these channels for the processing of the order will not entail any additional cost for the Client.
PRICES
The prices indicated are in euros and have the taxes included
PAYMENT METHODS
The services can be paid by credit / debit card.
The CLM does not have access to your credit card data. The data related to the collections are managed directly in the servers of the REDSYS secure payment gateway. The CLM only knows if the payment has been made correctly or if it has been rejected canceled.
REFUNDS POLICY
If the Director’s Office at the Centro de Lenguas Modernas cancels a course or level, 100% of the amount paid is eligible for refund.
When cancellation is requested for a duly justified reason (illness of the student, serious illness of a family member or force majeure), the number of hours enjoyed up until the request is presented in writing to devoluciones@clm.ugr.es will be deducted from the amount to be refunded together with a further 20% of the full price of the course (no discounts will apply) to cover administrative costs.
In the case of registration in successive courses, each course will be considered independently. Therefore, if cancellation of any of them is requested at least 15 calendar days prior to the date of the placement test and before the course has begun, the amount paid for that course will be refunded in full; otherwise, the general refund conditions explained in the aforementioned paragraph will apply.
Refunds will not be considered in any other case, nor the transfer of the amount paid to another person.
Visa refusal or similar will not be considered a valid reason for refund.
All requests must be submitted in writing to devoluciones@clm.ugr.es and the amount to be refunded will be calculated according to the hours remaining on the date of request.
Tuition fees subject to refund will lose any discounts that may have applied.
RIGHT OF WITHDRAWAL
For payments made online, the user may retract their registration within a maximum period of 14 calendar days from the date of purchase. During this period, the full amount paid will be refunded. The right of withdrawal will not apply in the following cases:
1. If the user has completed the course, exam or activity in full before the deadline for requesting withdrawal.
2. Contracting services related to leisure activities, including but not limited to, reservations or registration for cultural activities, visits to monuments, excursions, parties, sporting events, etc. with a specific date or period of execution.
All of the above is in accordance with the provisions of Article 103 a) and l) of Royal Legislative Decree 1/2007, 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws in Spain.
If the user wishes to exercise the right of withdrawal once the course has begun but within the established period for doing so, 100% of the hours not enjoyed at the moment of written notification will be refunded.
It will not be possible to transfer the amount paid to another person.
To exercise the right of withdrawal, the user must expressly notify CLM by presenting a written request or send an email to devoluciones@clm.ugr.es.
This form may also be used but is not mandatory.
The refund will be made as soon as possible and no later than 14 days from the date the user notified their intention to withdraw. The refund will be made using the same payment method used for registration.
Registrations subject to refund will lose any discounts that may have applied.
APPLICABLE LEGISLATION
These legal and contracting conditions will be governed by Spanish legislation.
RESOLUTION OF ONLINE LITIGATION IN CONSUMER MATTERS
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform. Consumers can also make their claims through this platform that is available at the following link: http://ec.europa.eu/consumers/odr/
JURISDICTION
For the resolution of any dispute regarding these conditions, both CLM and users submit to the jurisdiction of the courts stipulated by law.
